职场英文邮件范例：航班延误投诉-2

　　原文：

　　Dear John,

　　Thank you for your e-mail regarding the cancellation of flight 1226 which caused you to miss a meeting on July 24. On behalf of our airline, we sincerely apologize that you were not given proper notice of the cancelled flight.

　　I understand the frustration you experienced when your plans were disrupted due to the cancellation of our flight for crew reasons. I am very sorry your travel was adversely affected.

　　Although I am not able to issue a refund on flown travel, I have added 7,500 World Perks bonus miles to your account. You may visit our website to verify these miles have been posted. Please allow three business days for miles to appear.

　　Mr. John, please know that we work very hard to operate every flight as scheduled. Given the opportunity of serving you in the future, I am confident we will meet your expectations.

　　Sincerely,

　　Mr. White

　　译文：

　　亲爱的约翰：

　　很高兴您写信来反映因为取消1226航班使您错过了在7月24日的会议的事。我代表公司就因未及时通知您航班取消道歉。

　　我能够理解您因航班取消而带来的困境。您的计划被打乱了。很抱歉你的旅行计划被我们耽搁了。

　　我不能给您履行退款，我在您的帐户加入了7500里程奖励。希望您在我们的网站上确认。里程奖励在三个工作日里出现。

　　我们已经很努力地安排每个航班。希望以后仍能够为您服务。我相信到时候一定满足你的要求。

　　怀特先生

责任编辑：admin

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